I am Cathy-Ann Gagnon, Director of Customer Experience and Platinum Concierge at Plus Humain. My mission is to create and maintain exceptional customer relationships by managing all communications and ensuring meticulous follow-ups at every stage of projects.

My role revolves around attention to detail and a dedication to customer satisfaction, being the quick point of contact for all requests and concerns.

I excel in rigorous follow-ups. My passion for customer service drives me to go above and beyond expectations to ensure our clients’ peace of mind and contribute to the success of their projects.

I believe that active listening, responsiveness, and proactive request management are essential for building lasting relationships and ensuring a rewarding and serene customer experience. I am proud to be part of our clients’ development and to contribute to the success of Plus Humain through top-level concierge service.